ABU DHABI, United Arab Emirates — New York University is opening an outpost in the Middle East for its NYU Stern School of Business with a new one-year MBA program at its campus in Abu Dhabi.

The new program joins France’s INSEAD and Boston-based Hult as top-tier business schools with a presence in the United Arab Emirates. The program targets early-career professionals to develop a pipeline of talent in the UAE and wider region amid public and private sector growth in energy, finance, technology, aviation and hospitality.

“The introduction of this full-time MBA to the MENA region is groundbreaking for students who want to earn an MBA from one of the world’s leading business schools in just one year and build a career in a region that is seeing exponential growth,” said Raghu Sundaram, dean of the NYU business school.

“Stern at NYUAD,” as the program is named, will open its doors in January 2025. Spring and fall modules will be hosted in Abu Dhabi and a summer session will be held in New York City.

Robert Salomon, a professor of management at Stern since 2005 who focuses on globalization, will be the program’s inaugural dean.

Sultan Al Jaber, the Emirati oil executive and president-designate of this year’s COP28 environmental conference, called for a major overhaul of climate finance to bridge an annual $2.4 trillion gap as he came to New York for the United Nations General Assembly.

“Without major reform of the current financial system… we will not have the ability to invest in the resources and infrastructure that help developing countries – especially small island developing states and economies across the Global South – to cope with flooding, droughts, heatwaves, storms, and other climate shocks,” Al Jaber wrote in an op-ed for Fortune.

“If you want to understand the state of the world’s climate efforts, follow the money,” wrote Al Jaber, who will lead the two-week UN conference when it opens in Dubai Nov. 30. He is also CEO of the Abu Dhabi National Oil Company and chairman of Masdar, a consolidated renewable energy subsidiary under ADNOC, Mubadala and TAQA.

Al Jaber’s full-throated support for climate finance reform comes as the United Arab Emirates is reportedly mulling a multibillion-dollar fund largely pulled from its sovereign wealth fund coffers for clean energy investments which it would roll out at COP28, Politico reported last month.

The Fortune piece was published hours before Al Jaber rang the opening bell at the New York Stock Exchange on Tuesday, becoming the first head of the UN climate conference to do so.

Following the market opening, he and the city’s former mayor, Michael Bloomberg, announced a separate initiative within the Dubai conference, the COP28 Local Climate Action Summit. Bloomberg was appointed in 2021 as the UN’s special envoy on climate ambition and solutions.

The event, scheduled for Dec. 1-2, will bring together hundreds of “subnational” climate leaders like mayors, governors and business executives who are “increasingly critical in helping national governments reach emissions reduction targets and net-zero ambitions while building resilient and future-proof economies and societies”, according to a statement.

On Friday at the UN, Al Jaber also urged nations to agree on administering a fund to compensate developing nations afflicted by damage caused by climate change ahead of COP28.

The loss and damages fund was agreed on in Egypt during COP27 and a committee was set up to finalize the details of the fund. That group has so far met three times and will meet again next month in Aswan, Egypt. But so far leaders have yet to agree on how the money should be raised or disbursed.

“We need to stay very focused on ensuring that we operationalize this fund as soon as possible,” Al Jaber said.

ABU DHABI, United Arab Emirates – Israel’s most active venture capital firm is looking to triple the head count at its Abu Dhabi office dedicated to artificial intelligence development as it ramps up efforts to develop tools for customers in fintech, energy, health care and government. 

The UAE venture, Integrated Data Intelligence, is a subsidiary of Jerusalem-based OurCrowd, the first VC firm to register in the UAE after the Abraham Accords were signed three years ago and with $2.2 billion in committed capital.

IDI, which is less than a year old, is the commercial byproduct of OurCrowd’s decade-long, $100 million investment into developing a new kind of investment platform that has made it among the most prolific VC investors in the world. The platform has allowed its 260,000 investors to invest in over 370 portfolio companies from almost every country in the world while adhering to local laws in those investors’ respective jurisdictions. 

“That’s a lot of data,” Sabah al-Binali, executive chairman of OurCrowd Arabia, told The Circuit.

The startup, which was seeded with an initial joint commitment of $60 million from OurCrowd and the Abu Dhabi Investment Office (ADIO), is the venture firm’s first R&D center outside Israel. It continues to develop AI for OurCrowd but is now using its technology as a blueprint for other platforms that will benefit by applying AI to their own data. The aim is to increase business efficiency, reduce costs and improve outcomes, Jon Medved, OurCrowd’s founder and CEO, wrote at the time the company was launched.

IDI has 16 people from 15 countries working in the Al Maryah Island office at Hub71, the emirate’s startup and technology campus, with two employees from Israel and two recruited from the first graduating class of Abu Dhabi’s AI research university. IDI is looking to grow to 50 employees by the end of 2024.

The company’s presence in Abu Dhabi is a reflection of al-Binali’s enthusiasm and optimism for a productive relationship between Israel and the UAE — and his almost dogged pursuit of finding ways to work together that go beyond the stereotype that Israel is a technology hotbed and the Gulf is a destination market to raise capital.

“In Israel they have a huge supply of AI talent but the demand for AI talent far exceeds that,” al-Binali said. 

“So I raised my hand, and I said, ‘What about Abu Dhabi?’” 

“It’s easy to attract talent here, because getting a visa is like this,” al-Binali said while snapping his fingers, adding that his understanding of the market and government initiatives helped to get the business set up.

Al-Binali, a Princeton graduate with a Ph. D. from Columbia University, worked for over 20 years in investment and financial services spanning the UAE and Saudi Arabia, including the acquisition of a Saudi investment bank by Credit Suisse and the 2012 sale of Zawya, a Dubai news service, to Thomson Reuters. 

With the Abraham Accords he sees an unmissable opportunity. He joined OurCrowd within a month of the landmark U.S.-brokered agreement and has been a connector for the firm ever since.

It was al-Binali who helped OurCrowd gear its investing platform toward an AI future. He recommended Hasanat Dewan, whom he met while they were both postgraduate students at Columbia in New York, to the role of chief innovation officer in 2021. 

Dewan had held posts in technology transformation for E*TRADE, BNY Mellon, Russell Investments, Merrill Lynch and Deutsche Bank. Today he’s based in Abu Dhabi as CEO of IDI. 

And it is a good time for OurCrowd to be diversifying into technology development amid a global slowdown in venture capital activity. 

True to form, al-Binali sees the current environment as an opportunity. 

Gulf startups traditionally have had strong access to early-stage capital, but later-stage investments – which typically command larger check sizes – are harder to come by. Venture capital firms tend to be smaller and more conservative. 

“Israeli VCs are much more comfortable at the higher risk segments and deploying that,” al-Binali said. “There are, at the B, C [funding] rounds, we see opportunities.” 

His advice to Israelis looking to forge ties in the Gulf? Pace yourself.

“If you sit there sending emails every week, you’re gonna burn out,” he said, adding that slowing down and being deliberate can be worth it.

“The payoff in the end is big. Not just in terms of investment size but in terms of commitment. Because once an Emirati or Gulf investor comes in, they’re going to back you all the way. It’s not hot money. So you have to earn that trust.”

TEL AVIV, Israel – After two years of scouting, Jared Kushner’s Gulf-backed private equity fund, Affinity Partners, will make its first investment in Israel, buying a $150 million minority stake in the country’s largest car rental agency and affiliated businesses.

Miami-based Affinity agreed on Wednesday to acquire 15% of the automotive and credit unit of Shlomo Group, which is located south of Tel Aviv in Tzrifin. Shlomo is the Israeli partner of Germany’s Sixt, the No. 5 international car rental company. The Israeli firm has a fleet of 78,000 vehicles, along with leasing, sales and car financing divisions.

“We are bullish on the long-term growth prospects of Israel and the broader new Middle East,” Kushner said in a statement, calling Shlomo Group’s growth from a small agency 55 years ago to the industry leader, “rock-solid.” Kushner is the son-in-law of former President Donald Trump and was his adviser in the White House.

The fund, which was backed by $2 billion from Saudi Arabia’s Public Investment Fund and hundreds of millions from sovereign wealth funds in the United Arab Emirates and Qatar when it was established in 2021, did not seek permission from any of its partners to buy the stake in the Israeli company, a person familiar with the matter told The Circuit. The person asked not to be identified due to sensitivities.

Saudi Arabia and Israel do not have diplomatic ties, although they are engaged in U.S.-brokered talks to normalize their relations, as the United Arab Emirates, Bahrain and Morocco did through the Abraham Accords in 2020. Qatar also doesn’t have official relations with Israel.

Under the agreement, a new $1 billion subsidiary will be created that will operate Shlomo Group’s rental, sales and credit business, the statement said. Affinity, which has an option to buy an additional 3%, will appoint a director and an observer to the division’s board of directors. It also plans to “promote joint company transactions in the Middle East and North America.”

Affinity, meanwhile, is also in negotiations to buy a 25% stake in Phoenix Insurance Agencies, Israel’s largest insurer, after a deal for the parent company was dropped by Abu Dhabi’s ADQ investment fund, Israel’s Calcalist newspaper reported.

The fund founded by Kushner is one of several potential buyers for the insurance company. Phoenix Group, a wide-ranging financial services firm based in the Tel Aviv suburb of Givatayim, was in talks to sell a controlling stake to ADQ in July. The deal would have been one of the largest between companies in the UAE and Israel, but the sale fell through due to regulatory hurdles, the sellers said in a July filing to the Tel Aviv Stock Exchange.

Affinity has reviewed requests for investment from more than 100 Israeli companies during the past two years, the person familiar with the matter said.

ABU DHABI, United Arab Emirates – The UAE’s biggest health-care network, PureHealth, has made two big-ticket acquisitions since forming last year, looking outside the region to the U.S. and U.K. for growth, while forging a research relationship with Israel. 

Last week, PureHealth bought one of the U.K.’s largest independent hospital operators in a $1.2 billion deal. Circle Health Group operates 53 private hospitals and marks PureHealth’s entrance into the British market. The news came three months after a deal was finalized for a minority stake in U.S.-based Ardent Health Services. The $490 million equity investment made PureHealth the only UAE-based health-care provider to ever directly acquire assets in U.S. hospitals and clinics.

ADQ, PureHealth’s largest shareholder, is one of the Middle East’s largest holding companies with a broad portfolio of large Abu Dhabi firms. 

As one of several sovereign wealth funds in the capital emirate it also has a unique mandate: to be the lead investor driving the UAE’s economic transformation from petro-state to a knowledge-based economy. Chaired by Sheikh Tahnoun bin Zayed Al Nahyan, the country’s national security adviser and brother to president of the UAE, Sheikh Mohammed bin Zayed, its portfolio includes holdings in agriculture, energy, financial services, health care and life sciences. 

ADQ merged its health-care subsidiaries with Alpha Dhabi’s Pure Health Medical Supplies in January 2022. PureHealth, which had branded itself as a research and clinical hub focused on longevity, was the main provider of the nation’s massive COVID-19 testing effort at the time. ADQ’s agreement consolidated the public health provider SEHA, major health insurer Daman and stem cell research center ADSCC into one group, creating a footprint of more than 25 hospitals, more than 100 clinics and more than 160 laboratories in the UAE. Its shareholders include Alpha Dhabi Holding, AH Capital, Ataa Financial Investments as well as International Holding Co., a company also led by Sheikh Tahnoon. 

“Going forward, PureHealth will actively seek expansion opportunities globally to further diversify its portfolio and leverage its success in the UAE,” Mohamed Thani Murshed Al Rumaithi, chairman of Alpha Dhabi Holding, a minority shareholder, said at the time.

Earlier this year, PureHealth also struck a strategic partnership with Israel’s Sheba Medical Center, a globally recognized medical research institution.

The two entities said at the time they will closely collaborate on joint clinical research projects, promote the use of advanced technology in health care, expand genetic research initiatives and boost health tourism in both countries.

The alliance will also focus on education and training. Both parties will jointly organize conferences and events, and create clinical specialization projects and internships.

This expansion strategy follows a wider trend in the Gulf, Bloomberg noted last week, with a glut of deals happening between the Middle East and the West in sectors spanning sport, energy, logistics and yes, health care. 

“Corporates in the Middle East, especially in Saudi Arabia and the UAE, are being empowered by their sovereign backers to go out and seek transformative transactions,” Hamza Girach, co-head of Citigroup Inc.’s Middle East and Africa, banking, capital markets and advisory unit, told Bloomberg in an interview. “This is the biggest shift that we are seeing when it comes to dealmaking in the Middle East, which is the emergence of these companies who are seeking overseas growth and keen to expand via acquisitions.” 

PureHealth’s deal with Ardent, which was first announced in September 2022, gives PureHealth board observer rights, although not a seat on Ardent’s board of directors. The investment also “does not include plans for either the expansion of Ardent’s physical footprint or collaboration between Ardent and PureHealth in the delivery of care”, according to a statement.

“The conclusion of this transaction marks the beginning of a new phase of growth for PureHealth in which we will build on our global relationships and strengthen our international reputation,” Farhan Malik, managing director and CEO of PureHealth, said at the time.

These global ambitions for UAE health care came after a strong pandemic performance, which to outsiders may have appeared unexpected. Health-care costs were increasing when COVID-19 took hold and the country had a shortage of nurses relative to Western nations, according to analysis by the U.S.-UAE Business Council in 2021. Yet on Bloomberg’s monthly global COVID-19 resilience ranking the UAE regularly sat in the top three, thanks to a high vaccination rate and relatively limited interference to travel and economic activity. 

Today, Abu Dhabi has ambitions to capture the world’s first population-wide genetic library and localize pharmaceuticals manufacturing while becoming a destination for clinical trials and research. The genome project is a foundational piece to Abu Dhabi’s ambitious plans for personalized medicine, which also include a connected network of the emirate’s medical records.

TEL AVIV, Israel – Enas Awwad, a 29-year-old Palestinian software engineer from the West Bank, credits interning at an Israeli startup four years ago with giving her many of the skills she needed to co-found a company in May.

Awwad is chief technology officer at NoledgeLoss Ltd., a developer of business productivity software that is germinating at the Google for Startups campus in Tel Aviv during its early fundraising stage. She is among the breakout stars of the Palestinian Internship Program, or PIP, an effort launched nine years ago by Israeli venture capital investors and technology firms to build peace through business partnerships.

“I am the bridge,” Awwad told The Circuit. Dressed modestly in a lavender hijab head covering, she now tries to help other young Palestinians enter the clubby and competitive Israeli tech market, which spawns more startups per capita than any other country. “I understand why they do things in certain ways and can explain it to the two sides,” said Awwad, who founded NoledgeLoss with Israeli partner Tal Givati, the CEO.

Created in 2014 by New York-born Yadin Kaufmann, a co-founder of Israel’s Veritas Capital Partners, PIP has placed paid interns at the Israeli branches of global giants ranging from Intel and Cisco to Microsoft and Google. Among the Israeli businesses employing Palestinian interns are VC firms Pitango and OurCrowd, as well as Teva Pharmaceutical Industries, Freightos and Redefine Meat.

Most recently, PIP’s leaders have been looking toward the Gulf, particularly for their affiliated mentorship program. Israeli companies have been setting up offices and forming joint ventures in the United Arab Emirates and Bahrain since the 2020 Abraham Accords. Skills the Palestinian interns acquire through PIP make them attractive local hires because of their strong technical skills and their native Arabic. Often they can work remotely from the communities where they live.

“The regional tech ecosystem is always looking for talent, and there is great Palestinian talent,” said Tally Zingher, a PIP board member and CEO of Dawsat, a weight-loss and wellness company for which Arab women are the target audience, and which has an office in Abu Dhabi.

Still, PIP’s main goal is to help the interns play a leading role in building the Palestinian tech sector by working in jobs in the Palestinian economy. The internship program and the more advanced Palestinian Mentorship Program, which aims to develop entrepreneurial skills, were designed to address the poor job prospects for Palestinians in the West Bank and East Jerusalem, who are cut off from the thriving technology climate in Israel. Participants from the Gaza Strip have participated in the mentorship program by video. More than 3,000 students graduate from Palestinian universities with technology degrees each year, but fewer than half find employment in their fields. Palestinian companies have been stymied by the political conflict with Israel, which limits international growth and investment.

That has led to a brain drain of Palestinian engineers and other tech graduates, who find themselves with a degree but no place in the West Bank to gain experience, Kaufmann said. Similarly, Israeli engineers and entrepreneurs are often lured to greener pastures in Silicon Valley. In the meantime, there are many companies in Israel that can offer fresh Palestinian graduates their first opportunities, he said. “We have developed great relationships and both partners have gained,” Kaufmann told The Circuit. “We wanted to provide them with skills, experience, and networks so they could return and help the Palestinian tech ecosystem by stimulating innovation, investment and opportunity.”

Kaufmann, who also founded Sadara Ventures to provide financing for Palestinian startups, said that PIP’s interns can create new opportunities for Israeli companies that want to expand regionally.

“In addition to benefiting from having a dedicated and talented employee, they have also benefited from having someone who can help open a window to neighboring Arab countries,” Kaufmann said.

When she started interning at Israeli startup Colabo five years ago, Awwad needed to cross through a military checkpoint from her home in the West Bank city of Tulkarm to reach the office in Herzliya, 25 miles west on Israel’s Mediterranean coast. PIP coordinated all the travel permits with the Israeli and Palestinian authorities.

Awwad’s new company, NoledgeLoss, addresses the database challenges companies face in losing information on customers and work processes when employees move to new jobs.

Another graduate of the two programs is Adnan Jaber, a Palestinian resident of East Jerusalem, who created a mobile app when he was an intern in the West Bank’s  Rawabi TechHub in 2017 and later developed personal-fitness tracking software. Now he engages in what he calls “peace tech,” trying to connect Israeli and Palestinian leaders who are making efforts through business to resolve the conflict.

Jaber also manages a video production company creating videos in Hebrew and Arabic that focus on positive interaction between Israelis and Palestinians.

“I found a philanthropist, I hired a team,” he told The Circuit. “I am using production management skills, entrepreneurship skills and business modeling skills. PIP was the first to give me those skills,” he said.

In the mentorship program, which started in 2020, many participants are eager to receive guidance from entrepreneurs and executives who have experience in the Gulf and other Arab countries, said PIP’s executive director, Anna Gol-Dekel.

“The mentors we have who have done business in the Gulf are in high demand,” Gol-Dekel said. “They bring a lot of value… with insights of how to expand a business into the Arab world,” she said. “That is the No. 1 thing our mentees are looking for.”

While the internship program tries to stay nonpolitical, politics are unavoidable in a region fraught with tensions and conflicts, noted Cecile Blilious, head of impact and sustainability at Pitango, one of Israel’s oldest and largest VCs.

“Things are always tense — we can’t overlook that,” Blilious told The Circuit. “We have to consider that people are really afraid on both sides, especially with all the violence going on now, it is terrifying,” said Blilious.

“But once you overcome that,” she continued, “there is obviously business to be done, and in the end we are in high-tech innovation, entrepreneurship and ideas impact, which means something for us as people.”

Still, with the Israeli-Palestinian peace talks at a standstill for nearly a decade and violent incidents breaking out daily in the West Bank, normalization is a very loaded word in the Palestinian lexicon. Both Jaber and Awwad said people have told them they shouldn’t be associated with the Israeli-backed internship program.

“There are always people who will criticize you and people who will support you,” Awwad said. “I choose to stay with those people who offer support.” 

JERUSALEM – New York City Mayor Eric Adams got a crash course in Israel’s startup scene with his three-day tour last week tailored to the former police captain’s interests in surveillance drones, crowd control and vegan cuisine.

During a demonstration at Israel’s National Police Academy, Adams showed particular interest in the symbiosis between leather-jacketed motorcycle cops and the  crowd-surveillance drones flying above them. He challenged the New York police brass with whom he traveled to figure out how such methods could be adopted back home. The mayor was less enthusiastic about face-recognition technology that has been criticized by some over concerns about privacy.

“Some methods we may not use, but there are other methods that they use that are really humane in nature,” Adams told reporters later in an online video briefing. “And, as when we had a similar incident in our city, how do we do it in the correct way? And they’ve learned how to do it correctly. And we walked away with some of those tactics.”

The New York metropolitan area has the largest Jewish population in the world outside of Israel with an estimated 1.5 million Jews. Adams has close ties to the Jewish community, and his trip was hosted and paid for by UJA-Federation of New York and the Jewish Community Relations Council of New York.

The mayor came to Israel at an especially fraught time of protests and met with Israeli Prime Minister Benjamin Netanyahu as well as several activists from the protest movement. Adams stressed that he met people with differing viewpoints and did not take a side on the government’s efforts to reform the judicial system. “I listened. I didn’t weigh in,” he said.

He was more outspoken when it came to Israeli foodtech. Adams is almost completely vegan for health reasons and he spoke from personal interest with executives of the Israeli food tech companies that came to Netanyahu’s office in Jerusalem to display their wares. Adams tasted vegan honey made by Bee-IO Ltd., lab-grown cultured steak made by Aleph Farms Ltd. and an assortment of other vegetarian meat substitutes.

“We were able to see a production of honey that does not need bees at all,” Adams said after he and Netanyahu slurped samples with wooden dippers. “It was good-tasting honey.”

Hundreds of Israeli startups have offices in New York City and the country ranks second to China in the number of its companies that trade on the Nasdaq. More than 200 founders and executives from Israeli firms met the mayor at a rooftop cocktail party in Tel Aviv.

“Don’t stop believing, Israel,” Adams told the crowd. “That is the potent secret weapon. All of you who are start-ups, you believed in something. The original start-ups were your parents and grandparents, they believed in something. Israel is a unicorn because of them. Don’t abandon what they built.”

Michael Granoff, managing partner of venture capital firm Maniv Mobility, reminded Adams at the party that he had recently cut the ribbon when Revel Rideshare, one of Granoff’s portfolio companies, opened a fast-charge facility for its electric vehicles in New York.

“I was impressed with his understanding of how much interaction there is between the tech communities in Israel and New York and how much potential there is for more,” Granoff told The Circuit.

Jerusalem Deputy Mayor Fleur Hassan-Nahoum, who escorted Adams around Israel’s capital, told The Circuit that he was looking to create new partnerships between the two cities. Adams visited Jerusalem Mayor Moshe Lion’s office before roaming around the Machane Yehuda market and drinking beer at a pub. Several tourists from New York recognized the mayor and asked for selfies.

“He was excited to get more acquainted with the innovation ecosystem in Israel,” Hassan-Nahoum said. “He was especially interested in personal security, smart transport solutions and sustainability innovation.”

Adams, who is a practicing Christian and Black, also met with leaders of Israel’s Jewish, Christian and Muslim communities at an event sponsored by the Combat Anti-Semitism Movement.

“His understanding of the complexity of Israel is very unique,” Sacha Roytman Dratwa, the nonprofit organization’s CEO, told The Circuit. “He understands the struggle of a minority, from his own background and his personal story. He is fighting to protect the multifaith community in New York.”

ABU DHABI, United Arab Emirates – At $157 for a round-trip ticket, Wizz Air’s three-hour flights between Abu Dhabi and Tel Aviv last April were less than half the cost of FlyDubai, El Al and other competitors.

Passengers, however, were crammed into some of the narrowest seats in the industry, flights were habitually late and extra charges piled up for luggage, food and legroom. In February, Wizz Air was rated the U.K.’s worst airline by a consumer organization in terms of boarding, cabin environment and seat comfort.

The Budapest-based carrier’s executives acknowledge the shortcomings and say they’re trying to improve on-time schedules and customer service. At the same time, they suggest that passengers know what they’re getting with the airline’s “ultra low-cost” model – similar to RyanAir, easyJet and Spirit Airlines – and business has never been better.

“I’m actually not too worried about how we are performing,” Johan Eidhagen, managing director of Wizz Air’s Abu Dhabi-based Mideast division, told The Circuit. “But I do understand that, of course, a lot of skepticism comes around being low-cost, of how you can achieve [better service]. And that’s the challenge.”

The airline, which was established as a Hungarian company in 2003, flies to 54 countries and operates 183 aircraft. Its lead investor is Indigo Partners, a Phoenix, Ariz.-based private equity firm that also owns controlling stakes in the U.S. carrier, Frontier Airlines, and Chile’s JetSmart. 

Over the last few years, Wizz has increased flights to the Gulf, particularly the UAE and Saudi Arabia. The airline said in March that it plans to increase its fleet to 200 aircraft this year and 500 by 2030. The Mideast subsidiary, Wizz Air Abu Dhabi, is a joint venture between Wizz Air Holdings and ADQ, a government-owned Abu Dhabi investment company, which owns 51% of the airline. Eidhagen is a Swedish native who joined Wizz Air as a marketing executive in 2015 and previously worked for Nokia.

In July, the U.K’s Civil Aviation Authority said it had received hundreds of complaints about Wizz Air’s failure to reimburse passengers after flight cancellations and delays. It said the airline committed to complying with reimbursement regulations.

Alannah Travers, a communications specialist in the U.K., said she still hasn’t been reimbursed for a  flight she booked and then canceled to the Canary Islands in 2019. Getting any response from the airline’s telephone switchboard required more than an hour on hold. “Technically, I’ve never flown with them, but [the airline has] terrible customer service,” Travers said. Nadine Knotzer, an art gallery owner in Dubai, said high fees for luggage and seat selection on a London to Vienna flight made Wizz Air’s prices more expensive than she expected from a budget airline. “There is nothing cheap about this,” she said.

On the other hand, Salwa Azzam, a magazine editor in Dubai, said she found flying with Wizz Air delightful. “The team on board was incredibly friendly and attentive,” she said. “What surprised me the most was how affordable the tickets were without compromising on the quality of the flight.”

Eidhagen said Wizz Air’s priorities are passenger safety, low prices and on-time performance. “If we can deliver those three most important things,” he said, “then I think we have a strong and good airline.”